Bilingual Support Specialist

Who is Thinking Big?

We are a group of smart, and committed business analysts, technical writers, front-end designers, software developers, testers, and project managers. Some say geeks, some say nerds. We are ok with either...or both. We provide digital consulting services to government and corporations but we also build products.

Our team help guide clients, getting stuff done. We also do our own software product development. Think of this side of the business as technology start-up incubation where you get to learn and practice using the latest tech and tools.

Passion + delivery

We believe that owning your work and claiming responsibility are keys to satisfaction at work. Thinking Big has many projects, and we're always looking for the best people. Join us.

Level up

Your experience might get you in the door, but your journey doesn’t stop there. We provide our big thinkers opportunities to learn and grow; to focus on who you plan to become. It’s a central theme to the Thinking Big way of life and business.

Honest criticism

We want our work and our people to be better. Sharing ideas and communicating how we can improve is vital to our business. From code reviews to group discussions, we believe in an open environment where we can help each other grow and improve.

Continuous learning

There is a n00b inside all of us, and this allows us to learn and grow. “I don’t know” is not a bad thing to say or hear. It’s the beginning of something new, and we all love to go from n00b to pro.

Responsibilities

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Maintains office database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

  • Display Thinking Big’s values of trust, teamwork, and accountability
  • Excellent communication skills (written and verbal)
  • Excellent problem solving and decision making skills
  • Ability to build and maintain positive working relationships
  • 3+ years of IT help desk/call centre support experience
  • Strong Microsoft Office skills, with advanced knowledge of Excel
  • Previous experience with business process modeling, IT project management and IT standards, procedures and policies

Contact us at resumes@thinkingbig.net to apply or call toll free 1 (877) 733 3447.

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