We've been working with Veteran’s Affairs Canada (VAC) to roadmap, build, and enhance their e-service capabilities with the My VAC Account application. Its mission is to provide secure, faster service to our Veterans, RCMP, service men and women, and their families.
Thinking Big is working with Veterans Affairs Canada (VAC) in preparing for the Government of Canada's (GOC) Web Renewal Initiative. VAC's content will be migrated into Canada.ca, the new Canadian Government web site that will consolidate the federal government's 91 departments and agencies.
Plain and simple, software and services are used by people. And the user’s experience with those services will decide the success or failure of the enterprise that creates and owns them.
In a traditional systems development life cycle (SDLC) project, sometimes the end result does not successfully meet the needs of the user, even though it does meet the requirements set out by the business requirements document.
People hear and interpret things differently. You need to adjust to your audience, share the message through different avenues and repeat your message until it has been understood.
Customers become frustrated with an online service that goes as far as filling out a form, then they click on submit and end up waiting for days, weeks or longer for their transaction to complete.